Index Data Seeks a Customer Advocate


Join Index DataIndex Data is seeking a talented, independent systems thinker to fill the role of Customer Advocate. We are a software and services company delivering solutions for the future of libraries. Founded in 1994, Index Data is a global, highly talented, distributed team of diverse, fun, interesting and accomplished people. We pull the team together multiple times a year, whether it’s Montreal, Madrid, Durham or Copenhagen, and enjoy a strong history of enthusiastic collaboration amongst our team and with the wider community. Index Data is a leading force in the development of the FOLIO platform and community, and has been delivering Open source software for over 20 years.

As the Customer Advocate, you will partner with customers, prospects and community as they adopt our solutions to ensure we have a proper fit, a successful implementation and that the overall customer experience is superior. Leveraging your exceptional organizational and communication skills and talents, you will perform a wide range of duties, including:

  • Customer Service
  • Account Management
  • Requirements Analysis
  • Solution and Process Architecture
  • Quality Assurance
  • Project Management

To be successful, you will need:

  • 10+ years in the library industry
  • Excellent written and oral communication skills
  • Ability to communicate effectively with both technical and non-technical audiences
  • Demonstrated understanding of library workflows and technologies
  • Strong sense of ownership and masterful attention to detail
  • Ability and comfort working from home with a remote, distributed team
  • Comfort wearing many hats and ‘doing whatever it takes’ to get the job done
  • Be based in North America

Things that would be cool:

  • You have industry recognition (awards, presentations, publications, memberships)
  • You can code (we don’t expect you to code, but it would be cool if you have in the past)
  • You are an Open Source advocate
  • You are passionate about the future of libraries

Index Data offers a competitive benefits package, and really is a great place to work. Please consider joining us!  Email your cover letter and CV to

Sebastian Hammer Speaking at CNI Spring 2018 Membership Meeting, April 13

Index Data’s Sebastian Hammer will be speaking at the CNI Spring 2018 Membership Meeting along with Dean Krafft from Cornell about creating a FOLIO-based ILS.

The Coalition for Networked Information (CNI) is dedicated to supporting the transformative promise of digital information technology for the advancement of scholarly communication and the enrichment of intellectual productivity.

Nassib Nassar Speaking at CNI Spring 2018 Membership Meeting, April 13

On Friday, April 13, Nassib Nassar will give a talk at the CNI Spring 2018 Membership Meeting on A Data Sharing Model for Decentralized Research Data Management, about a model and lightweight tool for sharing data sets.

The Coalition for Networked Information (CNI) is dedicated to supporting the transformative promise of digital information technology for the advancement of scholarly communication and the enrichment of intellectual productivity.

Index Data Sponsor of 2018 Code4Lib Conference in Washington, D.C., Feb. 13 – 16

As in previous years, Index Data is sponsoring the 2018 Code4Lib Conference being held in Washington, D.C. On Valentine’s Day, come and hear Index Data’s Peter Murray discuss APIs at the Core: How FOLIO Wants to Engage You In Creating New Library Services!

Visit Index Data at the ALA Midwinter Conference in Denver, Booth #622!

Index Data will be exhibiting at the 2018 ALA Atlanta Midwinter Meeting and Exhibits, Feb. 9 – 13, so drop by and visit us at Booth #622. We would love to see you! For a free exhibit pass, please send us an email.

If you’d like to chat, call us to set something up in advance, since our schedule tends to get a little crowded during the conference.


Index Data is exhibiting at ALA Midwinter 2018 in Denver

Boston Voyager Magazine Interviews Index Data’s Sebastian Hammer

As part of a series of articles featuring interviews with Boston’s most inspiring entrepreneurs and independent businesses, BostonVoyager magazine highlights Sebastian Hammer and Index Data.: .

Index Data’s Peter Murray Leading NISO Training on RESTful APIs

Peter Murray (Open Source Community Advocate) is leading an 8-week online training session for NISO on Working with Scholarly Information Resource RESTful APIs. As the lead instructor, Peter gives participants a grounding in HTTP REST principles and then guides attendees through guest lectures from representatives several prominent companies and projects, including CrossRef, Orcid, OCLC, and IIIF. This hands-on training takes principles from the broader web community and applies them to services and needs that are specific to the library and publishing fields.

For more information and to register, see the NISO website:

FOLIO at SXSW EDU 2018 – Please cast your vote!

Cast your vote in the SXSW Panel Picker! Voting extended to 11:59pm PT this Sunday, August 27. Please consider a vote for the FOLIO entry “The Emergence of a New Model in Library Technology”.

Index Data Offers a View of Repository Integration with FOLIO

With the development of the core FOLIO modules well underway, Index Data staff are thinking about how the FOLIO platform can be extended to new areas of libraries. One example is the Intersection of Repositories with the FOLIO Library Services Platform, a new whitepaper that explores how FOLIO can interface with and extend the functionality of content repositories. Released in time for the Open Repositories 2017 conference in Brisbane, Australia, we welcome thoughts and ideas from the Open Repository community in how these two pieces of software can effectively interact and extend to new areas of library automation.

Index Data at the FOLIO Symposium in Rome, June 20 – 21

On June 20, Sebastian Hammer will be presenting at the FOLIO Symposium hosted by La Sapienza University in Rome. Topics include:
– The Platform, The Process, The Product
– EU Community Potential
– Open Source Communities

Join us in Rome to explore the future of library technology!